Terms and Conditions
Terms and Conditions for Brambles Glamping Limited.
OUR CONTRACT WITH YOU
- Please ensure that you read these Terms carefully, and check that the details on the Booking (including the Arrival Date and time, number of guests etc) are complete and accurate before you submit the Booking Reservation.
- These Terms will become binding between us once we issue you with the Booking Confirmation.
- Your Booking is accepted only once we issue a Booking Confirmation.
- The maximum number of people who can stay in the Property under the terms of the Booking will be confirmed in the Booking Confirmation.
- You agree not to arrive at the Property before the Arrival Date and to depart from the Property no later than the Departure Date. The Property will not be available at any time outside of the times reserved by you and set out in the Booking Confirmation and you may be charged if you do not leave by the agreed time on the agreed Departure Date.
- All illustrations, photographs and other imagery displayed are for illustrative purposes only and décor and layout are subject to change and no warranty or other representation is made as to the quality of the Property by us via the Website.
- As lead for the Group, you are liable for the acts and/or omissions of all individuals attending the Property whether permitted by us or not.
- The Property is provided for holiday letting purposes only for the specified period, as detailed in your Booking Confirmation. For the avoidance of doubt, these Terms do not create a landlord and tenant relationship between you and us and you will not be entitled to any:
- a tenancy;
- the right to sub-let the Property in part or in whole;
- an assured shorthold or tenancy (AST); or
- any statutory protection either under the Housing Act 1988 or by way of a statutory security of tenure.
Admission
Admission to the site is only permitted after booking in with the owners or by appointment.
Guests under the age of 18 are only allowed on site with owner's prior consent.
Arrivals and departures
Normal arrival time is between 3.30pm and 7.30pm. Late arrivals must notify the owners as soon as possible with latest arrival time of 9.00pm.
On arrival, please check in at the Parking Area/shower toilet block with owners.
Your booking will be held for 24 hours.
After this period the management reserves the right to relet your unit.
Departures, please leave the site by 10.00am.
No refunds/discounts for inclement weather, late arrivals or early departures.
The site will send you further check-in information 5 days before your arrival.
Damages
Accidents can happen, we accept there may be breakages, however you will be held liable for any damage or loss that we consider to be serious, intentional or through neglect.
Any damage to the pods or yurts, their interiors including furniture, wood burner, kitchen equipment, outdoor furniture, washing up area, toilet/shower block, site buildings, plants or outdoor equipment, vehicles or that of other guests will need to be paid for. You will be invoiced and asked to make good within 7 days.
Dogs
Dogs are not allowed on site.
Extras
Motorbike(s) can be brought instead of a car(s) and is included in price.
General
Bookings are nominative and non-transferable.
Bookings must NOT be for more than 35 consecutive nights in anyone accommodation unit.
Discount cards and gift vouchers cannot be applied to bookings made via Pitchup.com.
In the event of a complaint, please speak to the owners immediately. Complaints which are not brought to the management's attention during your stay cannot be dealt with once you have left the site.
Please note that the toilet/shower cubicles are unisex.
No smoking or vaping is allowed in or around the accommodation or buildings.
Quiet hours must be respected between 10pm. and 8am.
This is a quiet site: no music is allowed. Car doors and boots must be closed quietly.
Refunds of the balance payment within the 30 day arrival period are only possible if the site is able to relet your unit/pitch less 15% Admin fee.
The owners/management reserves the right to deny access or terminate the stay of those guests whose behaviour is deemed unsuitable. No refunds will be offered.
Please be mindful of other guests and respect their space and privacy. No photographs of other holiday makers is permitted without their prior consent. No commercial photography or filming is allowed on site without owner's prior approval.
The site is not liable for any refund in the event of force majeure.
Hired accommodation
No naked flames are allowed inside the hired accommodation units with the exception of gas hob/grill and wood burning stoves provided with the accommodation.
Your unit must be left clean and tidy; a fine of £24.00 will be charged for unclean units upon departure.
Lost Property
Any property left behind will be kept for 4 weeks and returned by post on request only, any cost of this will need to be paid in advance, before items can be returned. Any items of lost property will then be disposed of.
Noise
Please be aware that the countryside can be noisy. You may hear farm machinery, animal noises and traffic noise from the main road at key times. We cannot prevent this but can offer ear plugs if needed. Nature is wonderful but can be noisy!
Occupancy
Group bookings of 2 or more units (Coco pod and Primrose Yurt) travelling together are permitted.
Hen and stag parties are only permitted if pre-arranged with owners prior to booking.
Out of our Control
We are surrounded by countryside which means that along with the beauty and fresh air comes noises, smells (and creatures) as farmers and animals go about their business. We have no control over this and cannot be held responsible for any disruption to sleep/your stay. At night you may hear animals – sheep, cows, owls, foxes, deer, badgers etc and we hope this will add to your experience, not detract from it.
At certain times the farmers or land owners nearby may be working in the fields into the day or night – such as when harvesting/ploughing (give them a wave they are very friendly). Earplugs are available at request. As the accommodations are outside they do occasionally have bugs/insects visit them – we do all we can to remove these but cannot be held responsible if more arrive during your visit. We do not offer refunds if you choose to leave/cancel due to these.
Pitches
Tents are not accepted at this venue.
Safety
Firearms are not permitted.
Firepits are permitted but must not be moved and must be attended by an adult at all times.
Guests are advised to bring a good quality torch with them as parts of the site are unlit and pathways are uneven.
No charcoal barbecues allowed, a gas barbecue is provided with each unit.
No electric barbecues allowed.
The site is supplied by its own rain water harvesting water supply. The owners do not recommend drinking the water but provide 5l of potable drinking water with each stay. It is recommended additional drinking water can be purchased from local supermarkets.
The site is off-grid and can have limited electric power, so only USB charging is provided in each unit, holiday makers are not permitted to plug in and use electric heaters, hair dryers or other electrical items that have not been prior agreed to booking with the owner's.
We do all we can to provide a safe, fun environment. We cannot accept liability for any accidents, personal injury, loss or damage which may be sustained by your party, guests or your property during your stay at Brambles Glamping. Please keep within the glamping site area.
Toilet / Shower Block
Currently 1 luxury shower/toilet cubical is available for the 2 units to share. (more units are being finished and will be available soon)
This features a flushing toilet, sink and shower. Towel holder and hooks.
Toilet roll and hand soap provided.
Showers are limited to 4 minutes of water flow, (in the ethos of glamping we suggest a camping style showering regime, wet/rinse, switch off the water and lather/shampoo, switch on the water and rinse and repeat as many times as you like in 4 minutes, of timed thermostatically controlled flowing water).
Towels provided.
We have a sewage treatment plant on site so please DO NOT bring or use bleach/anti-bacterial products as these impede the effectiveness of the plant. Please DO NOT flush any wipes/nappies/beauty products, tampons or sanitary towels into the toilet – a bin is provided for these.
Vehicles
No cars/motorbikes are permitted by the accommodation units. All cars must be parked in the designated parking area. All vehicles are left at their owner's risk.
Visitors
Visitors are not permitted on site unless agreed with owners prior to booking. Overnight visitors are not permitted.
The booking contract is between Brambles Glamping Limited and the Lead Booker.
The holiday cannot be re-sold/passed on by the booker unless pre-agreed (in writing) with Brambles Glamping Limited All amendments/alterations must be made through Brambles Glamping Limited.
By booking with Brambles Glamping Limited you are accepting these terms and conditions. Guests agree to conduct themselves in an appropriate, respectful and law-abiding manner, to respect the owners and all property whether belonging to Brambles Glamping Limited, the owners or other guests. Any guests deemed to be in violation of site rules, causing disruption or acting aggressively/illegally/unreasonably will be asked to leave. If this is a group booking, the whole group may be asked to leave with any refund being solely at the discretion of Brambles Glamping Limited.
We reserve the right to amend site rules at any time.